We at HotShotPro Cleaning understand that things come up and emergencies happen. Sometimes this means that you need to cancel or reschedule your service. In order to provide the best service to our customers and also continue being an A+ rated employer we have adopted a simple to understand cancellation policy.
24 Hours to Appointment
If canceled with 24 hours to appointment, it is a full charge. Non refundable. Please understand your booking takes away from another customer who could have booked, so if cancelled same day its treated as a booking.
Before your 48 Hour window
If you decide to cancel before the 48 hour window, you are eligible for an immediate full refund 🙂
48 Hours or Sooner
If cancelled with 48 hours or sooner, it is eligible for credit. This means it's a cleaning credit applied to your account that can be used whenever you please.
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